Smith + Daughters respects your privacy.

At Smith + Daughters, we respect your privacy and are committed to handling your personal information with care, transparency and integrity. We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy describes how we collect, use and disclose your personal information in relation to the services we offer, including when you access our website, our social media platforms and other third-party integrated services to make reservations, place orders, purchase gift vouchers or goods from our online store (Site).

This policy applies to Smith + Daughters Pty Ltd and its related entities (together referred to as “Smith Group”, “we”, “us” or “our”).

Consent: By submitting personal information to us by any means, including by using, accessing or browsing the Site, you consent to us collecting, using and disclosing your personal information in accordance with this Privacy Policy.

Where we collect sensitive information (such as dietary or allergy information), we will only do so with your consent and for the purpose of safely providing our services.

What information do we collect?

Personal Information: We only collect personal information which you have voluntarily provided to us or which is otherwise collected in connection with providing our services.

The type of personal information we may collect and use can include (without limitation):

• Your name and contact information (including residential or delivery address, phone numbers and email address);

• Your booking details and order history;

• Your payment and transaction details (including banking, credit or debit card and PayPal details) [NOTE: payment details are typically processed securely by third-party providers and not stored by us];

• Dietary preferences, allergy or health-related information voluntarily provided in connection with reservations or orders;

• Your marketing preferences; and other personal information (including information contained in any communications between you and us, and any information we are required to collect by law).

IP Addresses & Device Information: We collect and may use general information about your visit to our Site, including (without limitation) your IP address, browser type, device information, the date and time of your visit and the pages or products that you viewed, to assist us in improving the quality, functionality and usability of our Site.

Cookies & Tracking Technologies: Cookies are small text files placed on your device that allow the server to identify and interact more effectively with your computer or other electronic device.

We may use cookies and similar technologies (such as analytics tools and pixels) to:

• Recognise you as a return user;

• Personalise and enhance your experience;

• Analyse website traffic and performance; and

• Support marketing and advertising activities.

You can adjust your web browser settings to disable cookies. However, declining or disabling cookies may limit the use or functionality of our Site.

How do we use your information?: We will only use your personal information for the purpose for which it was collected or as otherwise permitted or required by law.

We may use your information for the following purposes, including (without limitation):

• Communicating with you about your booking, purchase, delivery or our services;

• Fulfilling your bookings, purchases and delivery orders;

• Managing customer relationships and responding to enquiries;

• Where confirmed by your preferences, providing you with promotional or other information about Smith;

• Improving and optimising our services, including our Site; and

• Complying with our legal and regulatory obligations.

Direct Marketing: We may use your personal information to send you marketing communications about our products, services, events or promotions where you have opted in to receive such communications or where otherwise permitted by law. You may unsubscribe at any time by using the unsubscribe link in our communications or by contacting us.

Is your personal information shared with anyone?: We will not disclose your personal information except:

• Where required in connection with our services. For example, we may share information with third-party service providers including booking platforms (such as OpenTable), payment processors (such as Stripe), gift voucher platforms (such as Obee), delivery partners, IT and cloud service providers, marketing and analytics providers; or

• As required or authorised by law.

Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that such providers handle personal information in a manner consistent with the Australian Privacy Principles.

How do we store personal information?: We take reasonable steps to ensure any personal information you provide to us is protected from unauthorised access, loss, misuse, disclosure or alteration, both online and offline. Personal information may be stored in electronic systems, secure cloud-based platforms and physical records. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes and enforce our agreements. We will take reasonable steps to destroy or de-identify personal information when it is no longer required.

Can you access your personal information?: If at any time you would like to access, correct or update any personal information provided to us, please contact us via email: info@smithanddaughters.com and include in the subject line “To the Privacy Officer”. We will respond to your request within a reasonable period and in accordance with the Privacy Act.

How do I opt out of promotional communications?: To opt out of receiving promotional communications, you can contact us via email: info@smithanddaughters.com or use the unsubscribe link in our communications.

How do I make a complaint?: If you have any questions, comments or concerns about this Privacy Policy or believe we have breached the Australian Privacy Principles, please contact us via email: info@smithanddaughters.com and include in the subject line “To the Privacy Officer” or by phone on (03 9939 3293). We will investigate your complaint and respond to you within a reasonable period (generally within 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Further Information: More information about Australian privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.